Privacy Policy
Tow Rite Towing & Recovery — Perth, Western Australia
Tow Rite Towing & Recovery is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we handle personal information collected through our website and services.
1. Who We Are
Tow Rite Towing & Recovery (ABN available on request) operates a towing and vehicle recovery service across the Perth metropolitan area, Western Australia. Our contact details: 0405 888 555 · admin@towritetowing.com.au · Lot 332 Weir Road, Malaga WA 6090.
2. What Information We Collect
We may collect personal information you provide when you: submit our online contact or enquiry form (name, email address, phone number, message); call us directly (caller ID, name, address); or engage our towing services (vehicle details, incident location, insurance information).
3. Why We Collect It
We collect personal information to: respond to your enquiry or service request; coordinate towing and recovery services; liaise with your insurance company on your behalf; send a confirmation or follow-up regarding your booking; and comply with legal obligations.
4. How We Store and Protect It
Your information is stored securely and is accessible only to Tow Rite staff who need it to perform their duties. We do not store payment card details. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
5. Sharing Your Information
We do not sell, rent or trade your personal information. We may share it with: your nominated insurance company (with your consent); emergency services if required for your safety; and service providers who assist in delivering our services (such as email delivery), under confidentiality obligations.
6. Cookies & Website Analytics
Our website may use standard analytics tools to understand visitor behaviour (e.g. pages visited, browser type). This data is aggregated and does not personally identify you. We do not use tracking cookies for advertising purposes.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at admin@towritetowing.com.au.
8. Contact & Complaints
If you have a concern about how we handle your personal information, please contact us at admin@towritetowing.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at tow-rite.com.au/privacy. Last updated: May 2026.