A breakdown in an underground or basement car park comes with a problem you don't get on the street: not every tow truck can actually reach you. Before you call anyone, a few quick checks will save you time — and stop you booking a truck that shows up and can't get in.
Stuck in a car park right now?
Tow Rite runs a compact fleet built for low-clearance car parks. Available 24/7.
What to Do — Step by Step
Move somewhere safe, out of traffic lanes
If the car will still roll, push or coast it into a parking bay rather than leaving it blocking a lane, ramp or boom gate. Put your hazard lights on.
Note your exact location
Level number, bay number, and which entry/exit you're nearest to. Underground car parks are confusing to describe over the phone — the more precise you are, the faster help finds you.
Check the entry clearance height
Most underground car parks have the maximum vehicle height signed at the entrance (usually 2.0–2.1m). If you can see it, note it down — it tells the tow operator immediately whether their truck will fit.
Let building security or management know
In shopping centres, hospitals and commercial buildings, security may need to let the tow truck in, hold a lift boom gate open, or direct it to your level. A quick call to the centre's info desk or security line saves time later.
Call a tow operator that specifically covers underground access
Mention upfront that you're in an underground or basement car park. Call Tow Rite on 0405 888 555 — our compact Hino fleet is sized for exactly this situation.
Why Not Every Tow Truck Can Reach You
Standard tow trucks stand around 2.5–3 metres tall. Most underground and basement car parks are built to a much lower clearance, so a truck sized for street towing simply won't fit through the entrance. This is the single biggest reason people get turned away or left waiting when they call a general towing number without mentioning where they are.
Tow Rite runs a compact fleet built specifically to access these spaces. See our underground car park towing service for more on how it works.
Is It Covered by Insurance?
Only if it's accident-related. If your car was involved in a collision in the car park, comprehensive car insurance typically covers the tow and Tow Rite bills your insurer directly — have your policy number ready when you call. A straightforward mechanical breakdown (won't start, flat battery, etc.) is generally not covered by insurance and is payable directly.
Frequently Asked Questions
Can a normal tow truck get into an underground car park?
Often not. Most standard tow trucks are 2.5–3 metres tall and can't clear the entry height of many underground or basement car parks. You need an operator with a compact truck sized for low-clearance structures.
What information should I have ready when I call?
The building address, which level and bay you're on, and the entry clearance height if it's signed at the entrance. This lets us confirm upfront whether we can reach you.
Is towing from an underground car park covered by insurance?
Only if it's accident-related. If your car was involved in a collision, comprehensive insurance typically covers the tow and we bill your insurer directly. A straightforward mechanical breakdown is generally not covered.
Stuck in a Car Park? We'll Get In.
Compact fleet, 24/7, insurance direct billing.
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